Returns & Refund Policy

Our Commitment

At ColdForge we want you to be completely satisfied with your purchase. We understand that buying a premium cold plunge tub is a significant investment and we stand behind every product we sell.

Returns & Refunds Policy

Our Commitment

At ColdForge we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

30 Day Return Policy

You have 30 days from the date of delivery to request a return. To be eligible for a return:

  • The product must be unused and in its original condition
  • The product must be in its original packaging
  • You must contact us at info@coldforge.eu with your order number before returning any item

How to Start a Return

  1. Email info@coldforge.eu with your order number and reason for return
  2. We will review your request and respond within 2 business days
  3. If approved, we will provide return shipping instructions
  4. Once the item is received and inspected, we will process your refund

Return Shipping Costs

Due to the size and weight of our products, return shipping costs are the responsibility of the customer unless the item arrives damaged or faulty. We recommend contacting us before arranging return shipping so we can advise on the most cost effective method.

Damaged or Faulty Items

If your item arrives damaged or faulty, please:

  1. Photograph the damage immediately upon delivery
  2. Note the damage on the delivery document before signing
  3. Email info@coldforge.eu within 48 hours of delivery with your order number and photographs

We will arrange a replacement or full refund at no additional cost to you. Claims submitted after signing delivery documents without noting damage may be more difficult to process — please inspect your order carefully on arrival.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or installed
  • Items damaged due to incorrect installation or misuse
  • Custom or made-to-order items where production has already begun

Refunds

Once your return is received and inspected we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the item was faulty or damaged on arrival.

Order Cancellations

As all ColdForge tubs are made to order, cancellations must be requested before production begins. Once production has started we are unable to cancel or refund the order. Please contact us immediately at info@ColdForge.eu if you need to cancel.

Questions?

Contact us at info@ColdForge.eu — we're happy to help resolve any issues as quickly as possible.