Privacy Policy

Last updated: March 2026

1. Who We Are

ColdForge EU ("we", "us", "our") operates the website coldforge.eu. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

For any privacy related questions contact us at Info@coldforge.eu.

2. What Data We Collect

We collect the following personal data when you use our website or make a purchase:

  • Full name
  • Email address
  • Delivery address and billing address
  • Phone number
  • Payment information (processed securely — we do not store card details)
  • IP address and browser data (via cookies)
  • Order history and communication records

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Send marketing emails (only with your consent)
  • Improve our website and user experience
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract — to fulfil your order
  • Legitimate interest — to improve our services
  • Consent — for marketing communications
  • Legal obligation — where required by law

5. Data Sharing

We share your data only with trusted third parties necessary to fulfil your order and operate our business:

  • Shopify — our ecommerce platform
  • Payment processors — Stripe, PayPal
  • Shipping partners and freight forwarders
  • Email marketing tools — Klaviyo

We never sell your personal data to third parties.

6. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. By continuing to use our website you consent to our use of cookies.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for tax and legal compliance.

8. Your Rights

Under GDPR you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights contact us at Info@coldforge.eu We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or disclosure. All payment transactions are encrypted via SSL.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.

11. Contact

ColdForge EU 📧 Info@coldforge.eu 🌐 coldforge.eu